Who's Actually Looking After Your Business IT?
If you're already working with us for Microsoft licensing, hardware or IT projects, it's easy to assume someone is proactively looking after your technology too.
In reality, these are different services.
This page will help you understand where your current support begins and ends, and why more businesses are moving from reactive IT support to a proactive approach that helps protect productivity, reduce disruption and keep their business operating with confidence.
Over the years we've had countless conversations that begin with the same sentence...
| "We thought you were already managing our IT."
It's an easy assumption to make.
You've purchased Microsoft licences.
You've bought hardware.
We've completed projects together.
You've called us when something needed fixing.
From your perspective...
We're your IT company.
The way businesses rely on technology has changed. A reactive approach to IT is no longer enough.
Understanding how a managed IT plan could support your business, allows you to make informed decision about how your business is supported.
What services are you currently receiving?
Microsoft Licensing
We provide your Microsoft 365 licences so your team can securely access Outlook, Teams, SharePoint, OneDrive and the Microsoft applications your business relies on every day.
Hardware & IT Projects
We supply, install and configure computers, servers, networking equipment and technology projects as your business grows.
Ad Hoc Reactive IT Support
When something goes wrong, you currently call our team to help diagnose and resolve the issue. Because this is a reactive service, we only become aware of the issue once you contact us. Your support request is then added to the queue, with requests from our Managed Support Clients, who receive priority as we're actively responsible for monitoring their systems. Response times can vary, support costs are unpredictable, and every hour spent waiting can impact your team's productivity.
Remote IT Care Plan
Proactive Managed IT support for $75 per computer per month
Operate your business with confidence knowing we are proactively looking after your technology with continuous monitoring, routine maintenance, security updates, system health checks and priority support. Helping identify issues early and reduce unexpected disruptions.
What's the difference?
Microsoft licensing gives your team access to the software they use.
Hardware and projects provide the technology they need.
Ad hoc reactive IT support starts after something has already gone wrong. Your request enters our support
queue with contracted and Managed IT clients receiving priority. There is no guaranteed timeframe for ad hoc support.
For businesses that depend on technology every day, waiting for something to break and then waiting for support, isn't a sustainable option.
The Remote IT Care Plan is different.
It's about having someone actively looking after your technology every day—not just when something goes wrong.
Why More Businesses Are Moving to Proactive IT
Technology now sits at the centre of almost every business. Waiting until something stops working isn't just inconvenient—it costs time, productivity and momentum. A proactive approach means your computers are continuously monitored, maintained and supported behind the scenes, helping identify many issues before they interrupt your team.
The result?
- Fewer unexpected disruptions
- More predictable IT costs
- Greater confidence that someone is actively looking after your technology
Meet the Remote IT Care Plan
The Remote IT Care Plan was created for businesses that want greater confidence in how their technology is managed. Rather than simply responding when problems occur, our team works proactively behind the scenes to help keep your systems stay secure, reliable and performing at their best.
$75 per computer, per month, includes:
✓ Continuous computer monitoring
✓ Routine maintenance
✓ Operating system & security updates
✓ System health checks
✓ Remote desktop & laptop troubleshooting
✓ User assistance & basic application support
✓ Priority remote support
✓ Local technicians who understand your business
One unexpected IT incident can cost far more than a month of proactive support.
Clear support. Predictable costs.
The plan focuses on your users and their computers.
Network infrastructure, onsite services and advanced Microsoft 365 administration sit outside the plan and are billed separately when required.
No long-term lock-in contracts. Cancel with 30 days' notice.
Professional, proactive IT support, without the cost or complexity of a traditional fully managed services agreement.
Is the Remote IT Care Plan right for your business?
It could be a good fit if:
Ready to Make the Move to Proactive IT?
If you're already working with New Future IT for Microsoft 365, hardware or previous IT support, the next step is ensuring your business is proactively protected.
We'll review your current services and show you how the Remote IT Care Plan can provide:
✔ Continuous monitoring of your computers
✔ Routine maintenance and security updates
✔ Priority support from our local team
✔ Predictable IT costs with no lock-in contracts
✔ Greater confidence that your technology is being actively looked after
For just $75 per computer, per month the Remote IT Care Plan provides a simple, affordable way to move from reactive IT support to a proactive approach that helps keep your business operating smoothly.
